FAQ/Help Centre
Yes we do! Due to fireworks being classed as explosives, we carry out delivery with our own driver and vehicle. Because of this, we only deliver to select postcodes. To view more details, click here.
To light a cake, you first peel back the orange tag to reveal the fuse. After making sure the firework is secure and won’t topple over (you can use blocks or pegs), you then light the fuse.
Make sure you don’t light the reverse fuse, as this will light it backwards.
To use a rocket safely, you first secure the tube in the ground. Make sure this is secure and won’t fall over. You then put the rocket inside the tube and light the fuse.
Our handheld fireworks are sparklers. We have two different sizes of sparklers. You can view them here.
You can return un-used fireworks, but you must contact us within 7 days of purchase. The items then must be in original packaging and condition. We charge a 20% restocking fee for returned items.
This depends on the size of your garden and the safety distance on the product you are looking at. Make sure you have enough space to keep to the safety distances of the products. Also make sure the firework is not being fired towards trees.
Finally, if purchasing a fanned product, please make sure you have lots of space either side to prevent it firing into your fence or trees.
Sparklers and fountains are perfect for family fun. Just make sure children are supervised while handling them.
Once your firework has finished, leave for a while to cool down (around 30 mins). After this, move the firework to a safe space to further cool down overnight. After this, you can dispose of the firework in your general waste bin.
Typically fireworks cannot be recycled due to the chemicals in them, but always check with your local guidlines.
You are allowed to use fireworks 365 days of the year between 7am – 11pm. However, these hours are extended on the following dates:
- Until midnight on bonfire night (5th of November)
- Until 1am on Chinese New Year & Diwali
- Until 1am on New Year’s Eve and New Year’s Day
In the unlikely case which your firework doesn’t fire, leave the firework where it is for at least 20 minutes. After this, take some photos of the misfire for our reference and then submerge it in water for 24 hours. After this, it can be disposed of as rubbish.
In the off chance that this happens, please contact us for a full refund or store credit.
Rain will not effect the performance of fireworks once they are lit. It is essential for you to keep them dry before igniting them. So, keep them indoors until they are being used.
Porfire’s are the best way to light fireworks. These can be purchased from us. They burn with a hot flame which won’t blow out or be put out in the rain. They also last long enough to light multiple fireworks (or sparklers) with the one flame.